Shipping

We ship through USPS and offer shipping options of First-Class Mail, Priority Mail (1-3 Business Days), Priority Mail Express (Overnight-2 Day), First-Class Mail International. All shipments come with tracking numbers. Prices are calculated at checkout.

We ship internationally anywhere USPS ships. We only ship international orders by First-Class Mail International. International orders ship at a flat rate of 7.00 USD.

Once your return is approved, you will be emailed a shipping label and information on how to ship your return. Read more about our Return Policy here.

If it has been more than 25 days on US orders or more than 45 days on international orders since you placed your order and your items have still not arrived, please let us know as soon as possible. You can contact us via our Contact Page or by emailing hello@onetoathousand.co. Please include your name, your order number, and your tracking number for the fastest response. Please allow 2-3 business days for a response as we currently have a limited team.

Orders shipped within the United States should arrive in 3-10 days (possibly earlier if you choose Priority or Priority Express shipping) and internationally should arrive in 10-30 days. Please allow 3-7 business days for processing before your order is shipped. Read more on shipping times and delays here.

We include tracking with every physical order. Tracking through the Shop app by Shopify and shipping notifications by text or Facebook messenger will be offered at your order confirmation screen. You should receive a tracking number when your order ships.

Refunds & exchanges

If your item was damaged when it arrived, please let us know! Unfortunately, things don’t always arrive via the mail as they left, and we’re eager to get you the beautiful, undamaged item you ordered. Please send us a return request with your order number and pictures of the damage, as well as a description of the damage. You can send your return request to hello@onetoathousand.co. Read more on our Refund Policy here.

We only accept returns on damaged or incorrect order at the time. Read more on our Refund Policy here.

If it has been more than 25 days on US orders or more than 45 days on international orders since you placed your order and your items have still not arrived, please let us know as soon as possible. You can contact us via our Contact Page or by emailing hello@onetoathousand.co. Include your name, your order number, and your tracking number for the fastest response. Please allow 2-3 business days for a response as we currently have a limited team.

Digital Purchases

Once you complete your order, you will be given the option to immediately download your digital purchases. You will also receive an email with the downloadable PDFs for your records.

You should only need a device to view the digital item on and a program that can open PDFs. You should be able to view your digital item on your computer or on your favorite reading device. Click here (https://support.apple.com/en-us/HT205751#save) for directions on adding your PDF to iBooks or here (https://www.amazon.com/gp/sendtokindle/email) for directions on adding your PDF to Kindle. 

If you’re having difficulty opening your digital purchase, first check that your system meets the technical requirement listed above. If you are still having difficulty opening your digital purchase, please send us a message with your order number and a description of the problem through our Contact Us page or by emailing us at hello@onetoathousand.co.

Please let us know by sending us a message with your order number and when you made your purchase either through our Contact Us page or by emailing us at hello@onetoathousand.co.

We cannot process returns on digital purchases. If you have any problems with the purchase, you can let us know through the Contact Us page or by emailing us at hello@onetoathousand.co

Account

You can create a shop account at checkout or at any time by clicking the left-hand drop-down menu on the shop website and clicking “Create Account.” From here, fill in the fields, click the “Create” button, prove to the computer that you are not also a computer, and click the “Submit” button. You should receive an email with an “Activate” button. Once your account is activated, you can save your cart, save mailing information, and view your order history.

If you forgot your account password, you can reset your password by selecting the “Forgot Your Password?” link on the shop login screen. If you do not know what email you used for your account, please message us through the Contact Us page or by emailing us at hello@onetoathousand.co. Include your whole name, the email you possibly used, and any other information that can help us verify your identity (saved mailing addresses, order history, etc.), as well as the type of account you are trying to recover (shop account). If we can verify your identity with an account on file, we will send a password reset link to that email.

For security purposes, we CANNOT tell you what email address we have on file. If you have an order number or tracking number, we can still provide you with order updates. 

If you forgot your password, you can choose the “Forgot Your Password?” option at login to input your email and receive a password reset link. Currently, this is the only way to reset your password, so please use this option if you want to reset your password for security purposes, as well. Remember to never share your password with others.

One to a Thousand, LLC does not keep your payment information on file. However, as you checkout, you will be given the option to save and manage your payment information through the Shop app by Shopify. This is a third-party app that One to a Thousand, LLC does not manage. Please see their website and app for more information.

Privacy

We take your privacy very seriously at One to a Thousand. We only collect the information we need to complete your request (like payment information for an order or your name and birthday for creating an account) and we don’t share your personal information with third parties. For information on how we collect and use your data, you can read our Shop Privacy Policy.

Reviews

Our reviews are powered by the third-party app judge.me. To leave a review, simply find the product you want to review, scroll down to the “Reviews” section, and click “Write a review.” From here you can leave a name, email, star rating, and written review. Remember to click the “Submit Review” button when you are ready to post. We read all the feedback we get and look forward to improving our store and products as we grow!

Community FAQ

About

We are a community—it’s who we are and it drives everything we do. Our community page is a place where that community can get together to share, encourage, and grow in their creative endeavors. Here you will find monthly challenges, community contests, Q&A’s, tips on creating, inspiration, constructive feedback, and encouragement. Feel free to just take a look around or create an account and jump in!

Account

To create a community account, go to community.onetoathousand.co and click on the “Sign up” button on the top toolbar. You will need to create a password and a “Handle” (the short “@” name that other members can use to tag you in posts), as well as answer a few questions about yourself. After you submit your information, you will receive an email with an activation link. Once your account is activated, you can sign in, fill out your profile, and begin to post in the community! (Please note, you must be 14 or older to sign up.)

If you forgot your account password, you can reset your password by selecting the “Forgot Password?” link on the Sign in screen. If you do not know what email you used for your account, please message us through the Contact Us page or by emailing us at hello@onetoathousand.co. Include your whole name, the email you possibly used, and any other information that can help us verify your identity (birthdate, private groups joined, etc), as well as what kind of account you are trying to recover (community account). If we can verify your identity with an account on file, we will send a password reset link to that email. For security purposes, we CANNOT tell you what email address we have on file.

If you forgot your password, you can select the “Forgot Password?” link on the Sign in page. Enter your email on this page, and you will be sent a link to reset your password. If you remember your password but want to reset it for security purposes, you can reset it from your account. While signed in, click the drop-down menu for “Profile” on the left-hand toolbar, then click “Account.” This should take you to the login information tab, where you can add your new password and save the change to your account. Remember to never share your password with others.

To delete your account and personal data, click the drop-down menu for “Profile” on the left-hand toolbar while signed in to your account. Next click “Account” and then select the “Delete Account” tab. Check the box to verify that you understand the consequences of deleting your account, then click the “Delete Account” button. Once you delete your account, your data will be deleted and we CANNOT retrieve it. Make sure to save any data you want to keep before deleting your account. Your posts in groups and forums may remain, along with any media or documents you shared there, but your name and profile information will be removed from them. We do not guarantee that any content without an active profile will remain available.

Privacy

We take your privacy very seriously at One to a Thousand. We only collect the information you give us through creating an account and uploading work to the site, and we don’t share your personal information with third parties. For more information on how we collect and use your data, you can read our Community Privacy Policy.

Submissions & Features

Once you have your response to the Monthly Writing or Art Challenge ready, you can share it on the Monthly Challenge Responses forum board. You will need a community account in order to post your response (see account creation instructions above). Please follow the Response Formatting Guidelines as outlined here.

Our quarterly themes are prompts that go with our current quarterly magazine. You can create any sort of work based on them, whether directly following a listed prompt, or just something related to the theme. You can then share these works to the forums and to your personal profile gallery. You will need a community account in order to post your work (see account creation instruction above). The creative works you post do not have to be related to the quarterly theme – Themes are just fun ways for the community to collaborate and relate.

The community site admins will periodically select works from Challenges and Themes to be featured on the One to a Thousand blog. The admins will contact the creator of the chosen work via community site messaging or email before their work is featured. Features will include credit to the creator and links to their profile and posted work. Posting in response to Challenges and Themes is no guarantee of being featured; many talented creators respond to these prompts and we, unfortunately, cannot feature them all. We still encourage you to create and share in the community space.

General FAQ

About

We are a small publisher located in Alaska, but more so, we are a community of creators uplifting one another in making the places we live more kind and beautiful spaces. Learn more about us here.

Services

We do not currently offer client services, but we are growing, so check back soon! We do offer a community space where creators can help and encourage each other, and we offer a small range of published works. See the Published Works section below for more information.

Published Works

We are proud to present our first published offering, Hiraeth by J. L. Chabotte & Nadia Rausa. Hiraeth is available for purchase here.

Beginning in January 2021, we will also be offering a quarterly magazine by subscription or individual purchase. Preorders will open in December, so check back here or in our shop soon for more information.

Skip to content